We’re excited to announce several new enhancements to NexHealth Payments:

1. Batch payments: Save time by sending payment requests to multiple patients at once. Upload a list of patients and outstanding balances to NexHealth as a CSV file and then send a payment request and optional reminder sequence to every patient on the list simultaneously.
2. Automatic Payment Reminders: Automate reminders to patients who haven’t paid their bill. Just specify how often you want patients to get text and email reminders based on whether or not they have paid (e.g. after 7, 14, and 21 days).
3. Multi-location Payment History: Payment exports can now include payments across multiple locations, which makes it easier for multi-location practices to report on payments and perform reconciliation.

NexHealth Payments helps you save time and get paid faster by providing an automated and patient-friendly payments experience:

• Send payment requests via text and email, rather than relying on phone calls and paper statements that get lost in the mail
• Require credit cards to hold appointments so you can cut down on no-shows
• Automate payment reminders to accelerate accounts receivable and save time for your staff
• Manage your payments data directly within NexHealth and easily export for analysis in other systems

In the future, we plan to enable other use cases such as:

• Enhanced fraud protection with a new payments processing partner
• Synchronizer support for reading payment ledger data to facilitate automated reconciliation, additional payment reminder customization, and highly flexible batch payments 

On August 1, 2023, the NexHealth Payments processing rate will change from 2.75% to 2.9% + $0.30 for each transaction. This is an industry-standard rate that lets us cover the costs of processing transactions.

Customers using NexHealth Payments will continue to get access to our custom payment features like Text-to-Pay, Online Booking Credit Card Capture, Batch Payments, and Automatic Payment Reminders at no additional cost.

We automatically deduct the 2.9% + $0.30 fee from each transaction as it is processed. 

Yes. NexHealth works with credit card companies, payment processors, banks and more to offer you payment processing services. Those entities charge their own fees every time a transaction is processed, which factors into the price that NexHealth charges for Payments.

The money from each transaction is typically deposited into your bank account every 3-5 days.

It’s easy to set up NexHealth Payments in just a few steps:

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1. Select Payments in the top navigation bar.
2. Select Bank Setup in the sub navigation bar.
3. Input the following information:
   a. Account owner name, contact, and address
   b. Business details including:
      i. Legal Name
      ii. Tax ID number
       iii. Business Address
   c. Bank account details for deposits:
      i.   Account Number
      ii.  Routing Number
   

There are several ways to use NexHealth Payments:

• Send a payment request to a single patient
• Send a batch payment request to multiple patients at once
• Let patients pay on your website
• Require credit cards to hold appointments

If you want to send a payment request to a single patient:

1. Select Payments in the top navigation bar.
2. Select Request a Payment in the sub navigation bar.
3. Input the patient and payment information and click Request Payment.
4. When a patient completes a payment, you will see it in the Payment History tab under Payments and you’ll get notified on the main Dashboard to-do list.

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If you want to send a batch payment request to multiple patients: 

1. Select Payments in the top navigation bar.
2. Select Request a Payment in the sub navigation bar.
3. Click Batch request.
4. Upload a CSV file of guarantors who should receive the payment request.
5. Review any errors and click Send.
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If you want to let patients pay on your website:

1. Select Payments in the top navigation bar.
2. Select Online Widget in the sub navigation bar.
3. Click Embed Widget.
4. Click Copy Code to copy the URL of the payment widget.
5. Hyperlink to the payment widget URL from any text or object on your website (e.g., a “Pay Online” button).

If you want to require patients to enter a credit card to hold an appointment:

1. Select Setup in the top navigation bar.
2. Select Online Booking Form in the sub navigation bar.
3. Click the Customize Form button.
4. Click the Add Field button and select Payments from the dropdown.
5. Toggle on or off the following options:

            - Hide credit card entry for existing patients

             - Require credit card entry for booking

             - Enable credit card entry for all locations

     6. Click Save.

You can view a Payment History Report in NexHealth that shows the recipient, status, and amount of each payment request you’ve sent. You can also export a single-location Payment History Report or a consolidated Multi-location Payment History Report to facilitate reconciliation and reporting on payments.